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Perguntas Frequentes do Lava Jazz

Procura respostas para perguntas comuns sobre o Lava Jazz? Está no sítio certo! A nossa página de Perguntas Frequentes (FAQ) fornece informações detalhadas sobre reservas, espetáculos, regras da casa e muito mais. Quer esteja curioso sobre o nosso menu, quer saiba se as crianças são permitidas ou se procure detalhes sobre os nossos horários de espetáculo, encontrará tudo aqui.

  • What happens if I'm running late for the show?
    If you find yourself running late, please call us as soon as possible. Depending on the current reservations and house bookings, we will do our best to find a solution and accommodate your late arrival. Communication is key, so reaching out to us promptly increases the chances of us being able to hold your reservation at Lava Jazz.
  • Is booking mandatory?
    Although reservations are not mandatory, we highly recommend securing your spot by purchasing tickets online. With our new online ticketing system, you now have the option to choose your seat using the seating layout available at the time of ticket purchase. Especially for our shows, where demand is high, purchasing your ticket in advance ensures you won't miss out on the experience. Additionally, please note that tickets can also be purchased at the Lava Jazz box office. However, we cannot guarantee entry if the venue reaches maximum capacity. We look forward to welcoming you to Lava Jazz!
  • What is the deadline for purchasing tickets at Lava Jazz?
    Tickets for our shows can be conveniently purchased online until one hour before the start of the performance. This allows you to secure your spot even if you decide to make a last-minute plan. In addition, limited tickets may be available for purchase at the door, contingent upon venue capacity and show availability. For any last-minute plans, feel free to call us directly to confirm the availability of tickets at the door. It's crucial to be aware that after doors open, our staff's availability to answer phone calls, social media messages, or emails becomes limited. For any questions or assistance regarding ticket purchases, we encourage you to reach out well before the showtime. We appreciate your understanding and cooperation, emphasizing online ticketing at Lava Jazz.
  • Can I modify or update my ticket purchase online?
    Modifications or updates to your ticket purchase can be made by acquiring additional tickets online. If you wish to update your seating preferences or make changes to your reservation, you can easily purchase additional tickets and then contact us directly. For any last-minute changes or immediate assistance, please call us directly to ensure a smooth process in updating your reservation. Please be advised that ticket cancellations and exchanges are not permitted, and there is no refund of the ticket value in both cases. We appreciate your understanding.
  • Is there any mandatory consumption in addition to the ticket I purchased?
    Yes. On Saturday nights, when we have live music, there is a mandatory consumption of €10 per person, including children from 12 years old onwards. This policy is implemented to ensure that we can cover the costs related to the stage, such as payment for artists, licenses, and insurance required for events with live music. The mandatory consumption contributes to maintaining the financial sustainability of the venue.
  • Do I need to buy concert tickets?
    Hey there, We've updated our ticketing process! You can now conveniently purchase your concert ticket in advance through our website on the "Tickets/Shows" page. Alternatively, tickets can also be purchased at the door on the day of the event up to 15 minutes before the show begins.
  • Until what time are online ticket purchases guaranteed?
    Our primary focus is to provide you with the best show experience. Online ticket purchases are guaranteed until one hour before the start time of the show. We recommend arriving before the cut-off time, which marks the beginning of the performance and serves as the time limit for ticket validity. After this time, any unclaimed tickets may affect your entry, as we may release seats to accommodate other guests. To secure your seats and avoid any inconvenience, please ensure timely arrival, allowing you to fully enjoy the Lava Jazz experience.
  • How can I attend a show at Lava Jazz?
    We've streamlined the process for your convenience! To secure your spot at one of our shows, simply purchase tickets in advance through our website on the "Tickets/Shows" page. This ensures a seamless entry to your chosen event. Feel free to contact us via the provided contacts at the bottom of our page for any inquiries or assistance. Whether it's giving us a call, sending an email, or messaging us on WhatsApp, we're here to help. Please note that reaching out during our working hours or on our days off may result in delayed responses. We appreciate your understanding and recommend contacting us well in advance, especially during shows. Thank you, and we eagerly anticipate hosting you at Lava Jazz!
  • How can I avoid tickets and cover charge?
    Both tickets and the cover charge are essential for entry during concerts at Lava Jazz. However, to enjoy the house without purchasing tickets or paying the cover charge, we recommend arriving during non-show hours, such as the first hour of opening or the last half hour before closing. Please be mindful that access without tickets and cover charge might be challenging, especially if the house is fully booked. For those seeking a seamless entry, tickets can be conveniently purchased online in advance, securing your spot at the event. We appreciate your understanding and look forward to providing you with an unforgettable experience at Lava Jazz!
  • When does the music start?
    The music kicks off at Lava Jazz, on Saturdays, from 9:30 PM and go on until 11:30 PM. You can check out all the details, including our upcoming performances and more, right HERE. Join us for a fantastic musical experience!
  • Can I request a specific song or performance during my visit?
    Absolutely! During our jazz trio performances, we love surprises and spontaneity. While we don't take specific song requests in advance, feel free to let the atmosphere inspire you. If there's a particular tune in your heart, don't hesitate to share it with our talented performers. You never know, your request might just become the highlight of the evening. Sit back, relax, and let the music surprise you at Lava Jazz! However, please note that for contracted original bands, their setlist is pre-planned and rehearsed for the evening's performance, so specific song requests might not be feasible. We appreciate your understanding and assure you a captivating musical experience crafted by our skilled musicians. Enjoy the unique rhythms and melodies at Lava Jazz! 🎵
  • How long do the performances last?
    The duration of our performances varies based on the event and the artists performing. Whenever there's a performance, the shows run from 9:30 PM to 11:30 PM with a break of 15 to 20 minutes. These timings ensure you have a captivating and enjoyable experience. For specific details about the duration of upcoming performances, please check our monthly schedule or feel free to inquire when making a reservation. We look forward to providing you with memorable evenings at Lava Jazz!
  • Can I bring my own musical instrument and perform at Lava Jazz?
    We appreciate your enthusiasm! While we don't have regular jam sessions, if you're a jazz musician and wish to join our resident trio, you can bring your instrument. During the break, we encourage you to approach the band and arrange a collaboration for the second half of the show. If you'd like to do a solo performance or try out our piano, you're welcome to do so at the end of the night during what we call "After Hours." You can perform one to three songs, and we'll even provide you with a complimentary flute of champagne. For other guest concerts, since they are planned and rehearsed performances, we cannot allow interruptions that might detract from the visibility of the contracted band.
  • Are there any upcoming themed nights or special events planned?
    Absolutely! We frequently host themed nights and special events to enhance your experience at Lava Jazz. While the specific themes and events may vary, we always strive to offer unique and entertaining evenings. To stay updated on our upcoming themed nights and special events, we recommend subscribing to our newsletter or following us on Instagram and Facebook. These platforms are the first to announce our exciting plans. We can't wait to surprise you with our upcoming events and create memorable moments together at Lava Jazz!
  • Is there a dance floor available during performances?
    While we have tables arranged throughout the venue, at Lava Jazz, we believe in the freedom to enjoy music the way you feel it. If the music moves you, feel free to get up and dance wherever you are seated. Our intimate setting allows guests to immerse themselves in the music, whether it's by tapping your foot at your table or dancing by your seat. Enjoy the rhythm and let the music guide your evening at Lava Jazz!
  • Do you host private events or parties, and how can I inquire about booking one?
    Certainly! We're thrilled to host private events and parties at Lava Jazz. For personalized events tailored to your needs, please visit our 'Tailored Events' section on the website. To inquire about booking a private event, kindly send us an email using the contact information provided on our website. We worked on a form for your convenience, emailing us directly allows us to promptly understand your needs and start planning your unforgettable event at Lava Jazz. Please include essential details such as the date of the event, the number of guests, and any specific requirements you have in mind. Our dedicated events team will be in touch with you to discuss the details and create a customized experience that perfectly suits your occasion. We look forward to helping you craft a memorable event for you and your guests!
  • Is there a parking facility nearby Lava Jazz?
    Yes, there are parking facilities conveniently located near Lava Jazz. While we don't have our own dedicated parking lot, there are public parking spaces within walking distance of the venue. We recommend arriving a bit early to secure a parking spot, especially on busy nights. This way, you can relax and enjoy the evening without worrying about your vehicle. If you need specific directions or assistance regarding parking, please feel free to contact us, and we'll be happy to guide you.
  • Do you provide special seating for guests with disabilities?
    Yes! We are committed to accommodating all our guests, including those with disabilities, to the best of our abilities. However, it's essential to mention that our venue has stairs, including access to restrooms, which might pose challenges for guests with mobility impairments. We recommend reaching out to us in advance to discuss specific requirements and explore possible solutions to ensure your comfort and accessibility during your visit to Lava Jazz. Your satisfaction and convenience are paramount to us!
  • Do you serve dinner?
    Yes. In addition to the tapas options on our Saturday menu, we also offer a special dining experience called "Four-Course Melody," available on Fridays and Sundays. These dinners feature a delightful four-course menu followed by an hour of live music. It's a charming way to enjoy an exceptional meal while soaking in the unique atmosphere of Lava Jazz. For nights dedicated solely to concerts (Saturdays), we invite you to check out our menu HERE to discover the delectable snacks that will delight you. You'll find some yummy snacks to dig into.
  • Do you offer any workshops or music classes at Lava Jazz?
    Currently, we do not offer workshops or music classes at Lava Jazz. While we focus on providing exceptional live performances and creating a vibrant atmosphere for our guests, we appreciate your interest in educational programs. If there are specific events or workshops in the future, we will be sure to announce them on our website and social media platforms. Feel free to stay tuned for any updates, and thank you for considering Lava Jazz for your musical interests!
  • Do you have Wi-Fi available for guests?
    Yes, we do! Our Wi-Fi network is called "Lava Jazz Guest," and it's available for all our guests to use. Best of all, it's free of charge, so you can stay connected and share your wonderful experiences at Lava Jazz!
  • Can we place our orders at the counter?
    No. In our regular service, we operate with table service. Orders are taken at the tables and processed through our POS system. They are served in the order they are received to ensure fair and efficient service for all our customers. Placing orders at the counter would mean bypassing customers who are seated and have already placed their orders, which wouldn't be fair, do you agree? However, during specific events such as DJ nights, karaoke, or themed events, we do offer counter service. This information is always communicated at the entrance and is also available in the event regulations. We appreciate your understanding and cooperation in maintaining an equitable environment for everyone at Lava Jazz!
  • Is there a dress code for attending events at Lava Jazz?
    We encourage our guests to dress comfortably and elegantly for the occasion. While there is no strict formal dress code, we kindly request that guests refrain from wearing slippers and baseball caps to maintain a pleasant atmosphere for everyone. We believe that a touch of sophistication enhances the overall experience at Lava Jazz. Thank you for your understanding, and we look forward to welcoming you in your stylish best!
  • Is it mandatory to eat, or can we just have a drink?
    It's entirely up to you! At Lava Jazz, there's no obligation to dine. You're welcome to simply enjoy a drink and soak in the music and atmosphere. Please note, there is a cover charge that is deductible on your consumption (confirm all the details HERE). However, on Fridays and Sundays, we offer a special dining experience called the "Four Course Melody," where we exclusively serve a four-course dinner alongside live music. On these particular days, as they are dedicated solely to the four-course dinners, we cannot accept reservations for anything other than dinner. This is mainly because the ticket prices on these specific days already cover the entire cost of the dinner. Whether you're here for a full meal, the Four Course Melody, or just a beverage, we're here to make your experience enjoyable. Please confirm carefully the day you prefer to visit us according to what is most convenient for you. See you at Lava Jazz!
  • Why didn't I find a specific dish I saw in online photos?
    We understand your confusion, but the pictures on review platforms are often uploaded by customers and may not reflect our updated menu. These images might showcase old dishes or limited-time editions that are no longer available. We always recommend checking our official menu on our website for the latest and most delightful options we have to offer. Unfortunately, we can't remove customer-uploaded photos, but we're here to help you make the best choice from our current offerings. We look forward to serving you with our latest and most flavorful dishes at Lava Jazz!
  • Do you offer any menu for special dietary requirements, like vegetarian or vegan options?
    Absolutely! While our menu may not be extensive, we take pride in accommodating various dietary preferences, including vegetarian and vegan options. We ensure there is at least one tapa crafted to cater to each dietary preference. For a detailed look at our offerings, please visit the menu section on our website. There, you'll find our thoughtfully curated selection designed to cater to different tastes and dietary needs. Whether you prefer vegetarian, vegan, or have any other dietary requirements, we've crafted delectable options to enhance your culinary experience at Lava Jazz. Bon appétit!
  • Are there any age restrictions for attendees during evening performances?
    Lava Jazz welcomes music enthusiasts of all ages. We've had the pleasure of hosting guests as young as 3 years old to our most senior patrons, aged 86 and beyond. While we don't have specific age restrictions, we kindly ask all attendees, regardless of age, to respect our house rules. This includes staying in your seats, refraining from running, and ensuring a harmonious atmosphere for all our guests. We're thrilled to provide a cultural experience for individuals of all generations at Lava Jazz!
  • Can we pay using credit cards, or is it cash-only?
    Absolutely! At Lava Jazz, we accept a variety of payment methods to ensure your convenience. Whether you prefer to use Mastercard, American Express, QR codes, Mbway, debit cards, Visa cards, or any other commonly used payment options, you can settle your bill hassle-free. Your experience with us is not only about savoring music and delectable tapas but also about making the payment process as smooth as possible. Enjoy your time at Lava Jazz, and feel free to use the payment method that suits you best!
  • Do you offer any discounts or special promotions for group bookings?
    Yes, we do offer special discounts and promotions for group bookings at Lava Jazz. Whether you're planning a night out with friends, a corporate gathering, or any other group event, we have tailored packages to enhance your experience. For detailed information about group booking discounts and special promotions, please contact our events team directly. You can reach us through the contact information provided on our website, and our dedicated team will be happy to discuss your group's specific requirements, provide pricing details, and ensure your group enjoys a memorable time at Lava Jazz. We look forward to welcoming your group for an unforgettable musical experience!
  • Are children allowed?
    Yes, children are allowed! We are thrilled that you've chosen our venue to introduce culture to the younger generation! However, parents are responsible for ensuring their children adhere to our house rules, which include staying in their seats, refraining from running, and not disturbing neighboring tables. Additionally, please be aware that a cover charge might be applied based on the child's age. For specific details, we recommend checking with our staff. Thank you for making Lava Jazz a part of your cultural experience!
  • What is your policy on photography or videography during performances?
    We encourage you to capture your memorable moments at Lava Jazz! Feel free to take photographs or record videos during our performances. We'd love for you to share your snaps and clips with us. Don't forget to tag Lava Jazz in your posts. 😎 We appreciate seeing our events from our clients' perspective, and your photos and videos contribute to the vibrant atmosphere of Lava Jazz! 📸🎥
  • How can I find your next month schedule?
    If we don't have our next month schedule yet just stay tuned because it is coming out in a day or so, and we would love to have you at Lava Jazz! If you subscribe to our newsletter or follow us on Instagram or Facebook, you will be the first to know what's happening next month! You'll find our month schedule HERE. We're excited to welcome you at Lava Jazz!
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